2015.8-Present Lenovo Company Global Supply Chain Operation Analyst
Data analysis: Utilize big data analysis tools including SQL, BI, Qlik, Excel, Hyperion to analyze global supply chain operational status; Publish regular KPI reports to executives and function teams.
Supply Chain Optimization: Set up supply chain multi KPI trackers based on business; Deep dive KPI performance, identify supply chain existing pain points or potential issues, and proactively work with worldwide cross-function teams to make improvement action plans, so as to optimize global supply chain operation.
Auto Reports Design: Develop and design user friendly and digital analysis reports from BI, Qlik etc.
Coordinator: Closely interface with BT/IT engineers to solve system related issues, so as to enhance data accuracy.
Advance projects: Involved in IPS (Intelligent Planning System) and SCI (Supply Chain integration) projects, provide data supporting, business guidance and format design advice.
Serviceability: Deep dive customers’ experience with Lenovo products, interlock with R&D department/Quality team/Logistics to enhance customer satisfaction.
2014.7-2015.6 TP-LINK Technology Technical Support
Company introduction: TP-Link is a global provider of reliable networking devices. TP-Link has been the world's number one provider of Wi-Fi products, supplying distribution to more than 120 countries and serving hundreds of millions of people worldwide.
Technical Support: Provide online and offline technical support to global users on network connecting, bandwidth speed, firmware upgrade; Guide customers on Wi-Fi products’ usage.
Customer Experience Enhancement: Listen to customers’ voices; Summarize all the issues encountered, figure out the root cause; Feedback on Bugs, user guide designs and products optimization advice from customers.